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Bryant Conference Center is awarded Sam S. May Customer Service Award
For more than 20 years, Bryant Conference Center has been a hub of activity for not only the University but all of west Alabama. Since it opened, the BCC has hosted 1 million visitors for events ranging from educational conferences to memorial services and even an Indian wedding.
The staff of BCC has been recognized for providing the innovative customer service that makes the BCC a valuable resource to the University and the state. Dr. Carolyn Dahl, dean of the College of Continuing Studies, nominated the staff for the Sam S. May Customer Service Award. In her nomination she praised the staff: “At the Bryant Conference Center, dedicated professionals bring to life excellent service and support. At the Center we showcase the finest that our University and community have to offer.”
The BCC receives high marks from customers using the facilities, receiving an average customer evaluation score of 3.8 on a 4.0 scale. One customer evaluation stated: “As always, exceptional service, professionalism and great cooperation!”
To ensure that high levels of service and cooperation are maintained, two BCC staff members have earned Black Belts in Six Sigma, a continuous improvement methodology. All staff members have been recognized for their ability to anticipate customer needs, fill those needs, and do so in a courteous and friendly manner.
The award, created in memory of Sam S. May, a staff member in the chemistry department who learned from professors on his lunch hours and then tutored generations of struggling students, is given annually to recognize units providing exceptional service to customers through commitment, innovation, creativity and continuous improvement in customer relations.
